Omba kufutwa kwa akaunti (Account deletion request)
Ukifungua akaunti ya DoorDrop, unaweza kuomba ifutwe pamoja na data zinazohusiana. Ombi lako litashughulikiwa kwa mikono na timu yetu.
If you created a DoorDrop account, you can request that we delete the account and related personal data. Requests are handled by our support team.
Jinsi ya kuomba · How to request
- Jaza fomu hapa chini (jina, nambari ya simu au barua pepe iliyosajiliwa kwenye app).
- Bonyeza Tuma ombi — barua pepe itafunguka kwenda doordrop225@gmail.com.
- Tuma barua hiyo. Unaweza pia kuandika moja kwa moja kwa anwani hiyo ukiwa na somo “DoorDrop account deletion”.
Fill in the form below with the name and phone/email used in the app, then send the email. You may also email us directly with the subject “DoorDrop account deletion”.
WhatsApp (hiari): +255 785 019 093
Fomu ya ombi · Request form
Data zinazofutwa · Data we delete
Baada ya kuthibitisha ombi lako, kwa kawaida tutafuta:
- Akaunti yako (profile, jina, simu, barua pepe)
- Mahali uliyohifadhi (saved places) na mapendeleo
- Historia ya oda kwenye akaunti yako (inapowezekana kisheria)
- Picha / media zilizounganishwa na akaunti yako
- Tokeni za arifa (push tokens) na data za kuingia
After verifying your request, we typically delete your account profile, saved places, in-app order history where legally allowed, related media, and push/login tokens.
Data zinazobaki · Data we may retain
Baadhi ya taarifa zinaweza kubaki kwa muda mfupi au kama sheria inavyohitaji, mfano:
- Rekodi za malipo / miamala (kwa ajili ya uhasibu, kodi, na kuzuia ulaghai)
- Rekodi za mizozo, udanganyifu, au ripoti za kisheria
- Nakala za backup hadi zifutwe kwa ratiba ya kawaida ya mfumo
Some payment, fraud-prevention, and legal records may be retained as required by law or until routine backups expire. Retained data is not used for marketing.
Muda · Timeline
Tutathibitisha ombi lako ndani ya siku 7 za kazi, na kukamilisha kufutwa kwa akaunti ndani ya siku 30 baada ya uthibitisho, isipokuwa sheria au mzozo unaoendelea unahitaji muda zaidi.
We aim to acknowledge within 7 business days and complete deletion within 30 days after verification, unless a longer period is required by law or an active dispute.
Mawasiliano · Contact
Address: doordrop, Dar es Salaam, Tanzania
Privacy Policy · Terms & Conditions