doordrop

By accessing and using the doordrop mobile application and services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you may not use our service.

doordrop provides a platform for booking cargo pickup and delivery services. We connect users with independent contractors who perform the actual delivery services. We are not responsible for the quality of services provided by contractors.

You must be at least 18 years old to use this service. You warrant that you have the legal capacity to enter into a binding agreement. You must provide accurate and complete information during registration.

As a user, you are responsible for:

• Maintaining confidentiality of your account credentials
• Providing accurate information about parcels and delivery locations
• Ensuring you have the right to send the items
• Complying with all applicable laws and regulations
• Not engaging in fraudulent or illegal activities
• Treating delivery personnel with respect and courtesy

You may not send:

• Hazardous materials or explosives
• Illegal substances, narcotics, or contraband
• Weapons, firearms, or ammunition
• Counterfeit goods
• Stolen property
• Items that violate intellectual property rights
• Perishable items (unless specially arranged)
• Items that are dangerous or could cause harm

You are solely responsible for the contents of every parcel you send. By placing an order you warrant that the parcel is lawful under the laws of the United Republic of Tanzania and any other applicable shipping, customs, aviation, and road-transport rules.

doordrop reserves the right to refuse, delay, open, inspect, or stop any parcel that is flagged as suspicious, that fails screening, or that we reasonably believe may be illegal, dangerous, or misdeclared. If we find or reasonably suspect illegal contents, we may retain the parcel, freeze related account activity, and report the matter to the Tanzania Police Force or other competent authorities, including sharing order, identity, and location information required for that report.

All prices are displayed before you confirm your order. Prices may vary based on distance, weight, and delivery urgency. Payment must be made through the app using accepted payment methods. Failed payments may result in order cancellation. doordrop is not responsible for currency conversion issues.

Orders can be cancelled before a driver accepts the job. Cancellations after driver acceptance may incur a cancellation fee. No refunds are provided for services partially completed or for customer-requested delays.

doordrop IS PROVIDED "AS IS" WITHOUT WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for loss, damage, or theft of parcels
• We are not liable for delays caused by factors beyond our control
• We are not liable for indirect, consequential, or punitive damages
• Our total liability shall not exceed the delivery fee paid

For valuable items, we recommend purchasing additional insurance.

By default, deliveries are covered up to a limited amount. For items exceeding this value, you must declare the value and may purchase additional insurance. doordrop is not liable for undeclared valuables.

Delivery partners are independent contractors, not employees of doordrop. We are not responsible for their actions, negligence, or violations of law. Disputes with drivers should be reported through the app.

Your use of doordrop is also governed by our Privacy Policy. By using the app, you consent to the collection and use of your information as described in the Privacy Policy.

All content in the doordrop app, including logos, text, and software, is our property or licensed to us. You may not reproduce, distribute, or modify any content without permission.

You agree not to:

• Harass, threaten, or abuse delivery personnel
• Engage in illegal activities
• Attempt to hack or modify the app
• Provide false information
• Use the service for money laundering or fraud
• Engage in discriminatory behavior

We reserve the right to suspend or terminate your account for:

• Violation of these terms
• Payment fraud
• Abusive behavior toward personnel
• Repeated cancellations
• Sending prohibited items

Termination may be permanent and without refund of remaining credits.

Disputes shall be resolved through:

• Good faith negotiation
• Mediation (if negotiation fails)
• Binding arbitration (final recourse)

You waive the right to pursue class action lawsuits.

You agree to indemnify and hold harmless doordrop from any claims, damages, or costs arising from:

• Your use of the service
• Violation of these terms
• Infringement of third-party rights
• Content you provide

We may modify these terms at any time. Continued use of the app after changes constitutes acceptance of the new terms.

These terms are governed by the laws of United Republic of Tanzania, without regard to conflicts of law principles.

If any provision of these terms is found invalid, the remaining provisions shall continue in effect.

For questions about these terms, contact:
Email: doordrop225@gmail.com
Address: doordrop, Dar es Salaam, Tanzania