Privacy Policy

doordrop ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our mobile application and services.

We collect information you provide directly, such as:

• Account registration details (name, email, phone number, address)
• Delivery preferences and saved locations
• Payment information
• Driver's license or identification documents
• Location data (GPS coordinates during pickups and deliveries)
• Communication history
• Parcel descriptions and contents (limited information for safety)

We also automatically collect:

• Device information (device type, operating system, unique identifiers)
• App usage data and analytics
• Network information (IP address, WiFi connection status)
• Crash reports and error logs

We use collected information to:

• Process and fulfill your delivery requests
• Verify your identity and prevent fraud
• Communicate about your orders and account
• Improve our services and user experience
• Comply with legal obligations
• Send promotional materials (with your consent)
• Troubleshoot technical issues
• Maintain security and prevent abuse

We may share your information with:

• Delivery partners and contractors (limited operational details needed to complete a delivery)
• Payment processors and financial institutions
• Law enforcement and other competent authorities when legally required, or when we reasonably believe a parcel or account activity is illegal, fraudulent, or a threat to public safety
• Service providers who assist our operations
• Business partners with your consent

We do not sell your personal information to third parties for marketing purposes. Parcel contents are not published on tickets or public tracking pages. We may still inspect, photograph, or document a flagged parcel for safety, insurance, and legal compliance.

We implement industry-standard security measures including encryption, secure servers, and access controls. However, no method of transmission is 100% secure. We cannot guarantee absolute security of your information.

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Data portability (where applicable)

Contact us at doordrop225@gmail.com to exercise these rights.

To request account and data deletion, use our Delete Account page.

Our app uses GPS and location services to track deliveries in real-time. You can disable location tracking through your device settings, though this may limit app functionality.

We use cookies, analytics tools, and similar technologies to enhance your experience. You can manage cookie preferences through your device or browser settings.

Our service is not directed to children under 13. We do not knowingly collect information from children. If we learn we have collected data from a child under 13, we will delete it promptly.

We may update this Privacy Policy periodically. We will notify you of material changes by updating the date below. Your continued use of the app constitutes acceptance of the revised policy.

For privacy concerns or requests, contact us at:
Email: doordrop225@gmail.com
Address: doordrop, Dar es Salaam, Tanzania

Last Updated: May 2026